Lloyds needed help answering a big question ‘what is the future of the mortgage market?’
We provided a deeper understanding of the consumer issues. We engaged consumers at three separate points in the process, understanding their needs, developing and optimising ideas at each stage. This learning enabled us to create a suite of relevant ideas.
A number of new initiatives in development and the launch of a new proposition for Home Movers with a great new deal that gives 1 month’s payment back in their first year.